POAL Planned Outage 01.12.23

POAL Planned Outage for Upgrading Friday 1st December 2023 
6:00am – 7:00pm(60mins)

The following will be impacted:
  • - POAL Internal systems
    - PortConnect Integration service
    - Container Chain Integration service

Messages received during the outage period will be queued up and processed once the system is back online. 

TSW Issue 01.12.23

There is an issue being experienced by POAL with recieving TSW clearance messages. 

POAL are currently investigating.

This message will be removed once the issue has been resolved.

Trade Single Window


PortConnect receives import and export clearances from Customs and MPI via the New Zealand Customs Trade Single Window (TSW) platform and forwards them to the partner ports. 

For more information about the TSW platform, please visit the Resource material which is available on the TSW website.

Contact TSW User Support for assistance submitting lodgements on 0800 428 786 or send an email to [email protected].


PortConnect is a joint venture between Port of Auckland Ltd and Port of Tauranga Ltd.


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